Powerful CRM

Transform your customer relationships with BigWheel IT’s cutting-edge CRM services.

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Customer-centricity

By putting the customer at the center of all business activities. This means understanding and anticipating customers’ needs, providing personalized experiences, and building long-term relationships based on trust and mutual value.

Efficiency

By providing tools and features designed to streamline workflows and automate routine tasks. This can help businesses save time, reduce costs, and focus on higher-value activities such as strategic planning and customer engagement.

Data-driven insights

By providing detailed insights into customer behavior, preferences, and trends, BigWheel IT CRM can help businesses make data-driven decisions, optimize their strategies, and continuously improve their operations over time.

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Project and Task Management

Efficient project and task management are vital for IT companies. BigWheel IT CRM provides robust features for seamless planning, tracking, and execution. Project managers can create plans, define milestones, allocate resources, and assign tasks. Team members can view and update tasks, collaborate in real-time, and monitor deadlines and dependencies. With BigWheel IT CRM, IT companies optimize resources, improve project visibility, and ensure successful project delivery.

IT Asset Management

Efficient IT asset management is crucial for IT companies. BigWheel IT CRM offers a robust feature to easily catalog and manage assets in a centralized repository. IT teams can track asset details, enabling proactive maintenance and minimizing downtime. It provides insights for informed decisions on upgrades or replacements. Effective IT asset management improves efficiency, reduces costs, and enhances service delivery.

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Help Desk &
Ticketing System

In the IT industry, prompt and efficient customer support is crucial for client satisfaction. BigWheel IT CRM offers a comprehensive help desk and ticketing system that streamlines support processes. This feature allows IT teams to capture, prioritize, and resolve customer issues effectively. It enables the creation of support tickets, task assignment, and real-time ticket tracking. The CRM’s ticketing system also provides a knowledge base for troubleshooting guides and FAQs, enhancing customer support capabilities, reducing response times, and improving customer satisfaction.

Here's how CRM can help you

Get a 360 degree view of your
business.

Track important sales and
marketing opportunities.

300%

Improvement in lead conversion rates.

41%

Revenue increase per sales person.

Quickly see your next-best actions.

Increase your lead-to-deal conversion rates.

27%

Improvement in customer retention

24%

Improvement in lead conversion rates.

Frequently asked questions

CRM (Customer Relationship Management) software is a tool that helps businesses manage and analyze customer interactions and data throughout the customer lifecycle. It typically includes features for contact management, sales management, marketing automation, customer service and support, reporting and analytics, and more.

Using CRM software can help businesses improve customer satisfaction, increase sales and revenue, streamline processes and workflows, automate routine tasks, provide personalized experiences, and gain insights into customer behavior and trends.

Yes, BigWheel CRM software is designed to be user-friendly and intuitive, with a range of features to help businesses manage customer relationships and improve customer satisfaction. It offers contact management, sales management, marketing automation, customer service and support, reporting and analytics, and more.

BigWheel CRM services have robust security measures in place to protect customer data, including encryption, firewalls, and access controls. Businesses should also take steps to ensure their own data security, such as setting strong passwords, limiting access to sensitive data, and regularly backing up their data.

Yes, BigWheel CRM services can be customized to fit the specific needs of a business. We offer a range of customization options, including custom fields, workflows, and integrations with other business tools.

Boost Productivity

Unify Departments

Monitor Performance

I have been using BigWheel IT CRM for several months and I have been thoroughly  impressed with its capabilities. The software is easy to use, even for someone like me who is not particularly tech-savvy. I appreciate the intuitive interface, which allows me to manage customer contacts, track sales opportunities easily.

5/5

Mohammad K

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