ARE YOUR COMMUNICATIONS

SLOWING YOU DOWN?

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57%

of employees say outdated technology has negatively a° ected their productivity and morale.1

69%

of employees waste up to 60 minutes a day navigating between apps.

71%

of agents report having to leave their customer communications app for another tool to reach out for help from coworkers.

75%

of agents report having to leave their customer communications app for another tool to reach out for help from coworkers.

96%

of agents report having to leave their customer communications app for another tool to reach out for help from coworkers.3

49%

of agents report having to leave their customer communications app for another tool to reach out for help from coworkers.

Did You Know?

It takes an average of 12 positive experiences to make up for 1 negative experience.

EMPLOYEES 1

Companies with Highly Enaged Employees Outperform Their Competitors By 147%

HAPPY EMPLOYEES = HAPPY CUSTOMERS

When it comes to communications, having too many apps might be doing more harm than good. The result is lower workplace morale

and productivity, which hinders your organization’s ability to deliver outstanding customer experiences.

Unified Communications

Why your unified communications solution should include
contact center technology

A customer-centric culture

Agents can organize, sort, and manage interactions with customers and colleagues without losing key customer information.

Reduce stress for employees

Agents can organize, sort, and manage interactions with customers and colleagues without losing key customer information.

A single provider

Agents can organize, sort, and manage interactions with customers and colleagues without losing key customer information.

Growing with your organization

Agents can organize, sort, and manage interactions with customers and colleagues without losing key customer information.

One system for all communications

Agents can organize, sort, and manage interactions with customers and colleagues without losing key customer information.

Information on Each Customer's Issues
is Never Lost Between Employees

A unified communications and contact center solution allows agents to find the
right answers and resolve issues faster than ever before.

Customer

Agent

Department